Out-of-hours calls go to voicemail
Emergency leaks at 11pm. The customer calls the next plumber on Google.
VANTRA
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Plumbing leads are urgent. Vantra handles configured call coverage, qualifies emergency vs routine, captures the postcode and books through the connection validated for the deployment.
Real-time
Automated voice handling
Configured
24/7 coverage available
Postcode
Coverage rules enforced
Typical
Managed rollout under 2 weeks
Emergency leaks at 11pm. The customer calls the next plumber on Google.
Phones ring while engineers radio in for parts and updates. Customers hang up.
Different staff prioritise differently. Sometimes routine jobs jump genuine emergencies.
Calls are handled without a human queue during configured coverage; carrier and voice-pipeline latency varies.
Configured urgency rules route emergency cases to the agreed on-call path.
Out-of-area enquiries handled politely with referral or callback options.
Use the public API or generic HTTPS webhook, or scope a named FSM connector for the deployment.
Supported missed-call events can trigger WhatsApp follow-up using configured timing.
Public REST API
Generic HTTPS webhook
Named FSM connector - scoped on request
ServiceTitan, Commusoft, Joblogic, BigChange, simPRO and Workiz connectors are assessed and scoped on request. Vantra also supports a public API and generic HTTPS webhook; these named FSMs are not advertised as live native adapters.
Vantra encodes your gas-safe routing rules so only gas-safe-qualified engineers are scheduled for gas work.
Vantra communicates call-out fees on the call (per your script), captures customer agreement and logs it for invoicing.
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Vantra for hvac
Vantra handles HVAC intake and seasonal demand with configured coverage, booking maintenance through a validat
Vantra for drainage
Vantra handles drainage intake, qualifies blockage details and creates a dispatch-ready handoff through a vali
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