One agent, supported channels
Phone, SMS, WhatsApp, Instagram, Messenger, signature-verified inbound email and persistent webchat share one conversation context and one staff inbox.
VANTRA
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Vantra Concierge
Vantra Concierge is an AI front desk for phone, SMS, WhatsApp, Instagram, Messenger, signature-verified inbound email and persistent webchat. It answers enquiries, manages appointment workflows, sends reminders, works waitlists and follows up leads, while keeping supported conversations in one shared inbox for staff takeover.
What it does
Phone, SMS, WhatsApp, Instagram, Messenger, signature-verified inbound email and persistent webchat share one conversation context and one staff inbox.
Concierge responds whenever the channel is enabled, using your configured business information, tone and operating rules.
It qualifies the enquiry and checks connected availability. When the validated connection supports writes, it can record, reschedule or cancel bookings and send configured reminders; otherwise it creates a staff handoff.
It can recover missed calls, follow up enquiries, re-engage quiet contacts and offer newly freed appointment slots from the waitlist.
Persistent conversations land in one inbox. Staff can review the history, reply and take control without making the customer start again.
When provisioned, a caller can be warm-transferred to the clinic. If nobody accepts, Concierge returns to the call and offers to take a message.
How it works
A patient or customer calls, texts, emails, opens webchat or messages on WhatsApp, Instagram or Messenger. Concierge continues the conversation in your voice.
It answers common questions, checks details, confirms availability and follows the rules your team already uses today.
Concierge records appointments or callbacks, sends reminders, works the waitlist and follows up on an enabled outbound channel when appropriate.
Staff can take over from the shared inbox. Provisioned voice deployments can also transfer the live call or capture a message when no one answers.
Who it is for
For clinics, dental practices, wellness providers and other healthcare businesses that need to manage patient communication without overwhelming the front desk.
For plumbers, electricians, locksmiths, laundry providers, travel agents and similar operators where speed of response directly drives revenue.
Use cases
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Learn moreBook a 30-minute demo and we'll show you what Vantra Concierge would do for your team this week.