Privacy Policy
Effective Date: 4 May 2026
This translation is provided for convenience and was machine-translated. Please confirm the authoritative version with legal counsel.
Welcome to Vantra Technologies Ltd (“Vantra”, “we”, “our”, or “us”).
Vantra provides AI-powered business communication software that enables businesses to manage customer interactions across messaging, voice, and other digital communication channels, including integrations with platforms such as Meta Platforms, Google, and other communication or scheduling providers.
This Privacy Policy explains how we collect, use, store, process, and protect personal data.
By using our website, platform, or services, you agree to this Privacy Policy.
1. Who We Are
Vantra is a business communication platform that helps businesses automate, manage, and improve customer communications, including:
AI-assisted messaging
Customer support automation
Appointment scheduling
Voice call handling
Human agent escalation
CRM and inbox management
If you have privacy-related questions, contact: info@vantra.xyz (Email), info@vantra.xyz (Support).
2. Information We Collect
We may collect the following information:
A. Business Customer Information
If you are a Vantra customer, we may collect:
Name
Business name
Email address
Phone number
Billing details
Business address
Account credentials
B. End Customer Communication Data
When our business customers connect communication channels to Vantra, we may process communications between the business and its customers, including:
Phone numbers
Names
Message content
Voice recordings or transcripts
Appointment requests
Booking information
Customer support inquiries
This may include communications received through:
Meta Platforms
Voice telephony providers
SMS providers
Website chat widgets
Email integrations
Vantra processes this data solely on behalf of our business customers.
3. How We Use Information
We use information to:
Deliver and operate our services
Route and process communications
Power AI-based customer interactions
Book, modify, or cancel appointments
Enable human agent takeover
Generate analytics and conversation insights
Detect fraud, abuse, or security incidents
Improve service quality and performance
4. AI and Automated Processing
Vantra uses AI and automated systems to process customer communications.
This may include:
Understanding customer inquiries
Generating suggested or automated replies
Routing conversations
Scheduling appointments
Summarising conversations
Automated decisions made by our systems may be reviewed or overridden by human business users.
5. Legal Basis for Processing
Where applicable, we process personal data under one or more of the following legal bases:
Performance of a contract
Legitimate business interests
Legal compliance obligations
User consent where required
6. Data Sharing
We may share data with trusted third-party providers necessary to deliver our services, including:
Meta Platforms
Cloud hosting providers
Telephony and messaging providers
Payment processors
Security and monitoring providers
We do not sell personal data.
7. Business Customer Relationship
When our customers connect their communication channels to Vantra:
The business customer remains the owner/controller of its customer data.
Vantra acts as a service provider or data processor on behalf of the business customer.
8. Data Retention
We retain personal data only as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the service and customer configuration.
9. Security
We implement commercially reasonable technical and organizational safeguards to protect personal data, including:
Access controls
Encryption in transit where applicable
Authentication controls
Activity logging
Infrastructure monitoring
No system can guarantee absolute security.
10. International Transfers
Your information may be processed in countries outside your country of residence where our infrastructure or service providers operate.
Where required, we implement appropriate safeguards for international transfers.
11. Your Rights
Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction of inaccurate data
Deletion of personal data
Restriction of processing
Objection to processing
Data portability
To exercise these rights, contact: info@vantra.xyz
12. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to:
Improve user experience
Measure platform usage
Monitor service performance
Users may manage cookies through their browser settings.
13. Children
Vantra is not intended for children under 13 (or the applicable minimum age in your jurisdiction).
14. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on our website with the revised effective date.
15. Contact
For privacy inquiries, contact:
Vantra Technologies Ltd
Email: info@vantra.xyz
Website: vantra.xyz