Books through a validated connection
eCare CHMIS is deployed for specific workflows. Cliniko and Open Dental are in private validation; other named PMS/EMR connections are scoped on request.
VANTRA
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Vantra is the AI medical receptionist for clinics. It handles patient phone calls, WhatsApp messages and email, then books through the calendar or PMS path validated for the deployment. eCare CHMIS is deployed for specific workflows; Cliniko and Open Dental remain in private validation.
An AI medical receptionist provides configured patient-communication coverage for clinics. Vantra answers calls, replies on WhatsApp, books through a validated calendar or PMS connection and routes clinical questions to your team.
eCare CHMIS is deployed for specific workflows. Cliniko and Open Dental are in private validation; other named PMS/EMR connections are scoped on request.
Service type, insurance, urgency, consultant preference captured cleanly.
Configured guardrails direct the agent away from diagnosis, clinical advice and prescribing, with judgement-sensitive cases handed to a named clinician.
TLS protects browser and API traffic. Named server-side stores use AES-256-GCM field encryption for selected patient-identifying fields, alongside tenant-scoped access and audit controls. Coverage, contract and regulatory scope are confirmed per deployment.
Replies in English, Turkish, Arabic and more - useful for diverse patient bases.
Re-books lapsed patients, confirms annual reviews, manages no-shows.
We review representative patient calls and map the relevant booking, triage and handoff rules.
Explicit deferral on diagnosis, advice and prescribing.
The agent runs alongside your front desk while representative escalations and edge cases are reviewed.
Switch on. Weekly tuning. Booking rate optimised.
Vantra uses explicit clinical guardrails, escalation paths, tenant-scoped access and audit controls. TLS protects browser and API traffic, and named server-side stores use field encryption for selected patient-identifying fields. Coverage, regulatory and contract scope still have to be confirmed for each deployment; Vantra does not make a blanket HIPAA or GDPR compliance claim.
Vantra can be configured for clear pacing and can slow down when asked. Voice suitability should be validated with representative callers, the clinic's telephony setup and the selected voice pipeline before launch.
Vantra is configured to defer clinical questions rather than diagnose or advise. It can capture the context and route a callback, appointment or urgent staff handoff under the clinic's approved rules.
Vantra runs proactive reminders before appointments and re-engages no-shows the same day with a quick re-booking flow.
Book a 30-minute demo. We'll show you what Vantra would do for your team this week.