WhatsApp enquiries pile up
Most aesthetic enquiries land on WhatsApp out of hours. Slow replies = lost consultations.
VANTRA
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Aesthetic patients shop on WhatsApp at all hours. Vantra handles enquiries without a human inbox queue, qualifies treatment interest and books through the validated scheduling connection.
Real-time
Automated WhatsApp replies
Configured
24/7 coverage available
3+
Channels (phone, WhatsApp, email)
Typical
Managed rollout under 2 weeks
Most aesthetic enquiries land on WhatsApp out of hours. Slow replies = lost consultations.
Reception is trained on patient care, not lead conversion. WhatsApp gets shoved to the bottom of the queue.
Aesthetic consultations have high no-show rates. Without disciplined reminders, slots go to waste.
New enquiries enter the configured workflow without waiting in a human inbox queue.
Filler, Botox, lip enhancement, dermal - captured cleanly per enquiry.
Offers available slots and writes the booking through the calendar or PMS connection validated for the deployment.
Same-day re-booking flow when patients miss their consultation.
Concierge collects approved treatment and booking context through text; automated WhatsApp photo processing is not currently supported.
eCare CHMIS - deployed
Cliniko - private validation
Open Dental - private validation
Other PMS/EMR - scoped on request
Cliniko is in private validation. Pabau, Aesthetic Record, Phorest and other named PMS connections are assessed and scoped on request; a generic HTTPS webhook is also available.
Automated WhatsApp photo intake is not currently supported. Concierge handles text and, on the configured Twilio WhatsApp path, transcribed voice notes; clinical images should use the clinic's approved secure channel.
Vantra answers high-level questions you've approved (e.g. typical price ranges, downtime) and escalates anything clinical to a named practitioner.
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