Real-time call handling
Calls are handled without a human answering queue during configured coverage. Carrier and voice-pipeline conditions affect when audio begins.
VANTRA
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Convert is an AI intake engine for inbound calls, WhatsApp, email, web chat and leads delivered through the public API or an HTTPS webhook. It runs during configured coverage, qualifies the customer, follows approved pricing rules, checks available scheduling data and books through the connection validated for the deployment. Anything requiring human judgement is escalated with context.
Calls are handled without a human answering queue during configured coverage. Carrier and voice-pipeline conditions affect when audio begins.
Calls, WhatsApp, email, web chat, Instagram and Facebook Messenger are handled by one agent with shared context.
Use Vantra's calendar flow, public API or HTTPS webhook, or scope a connector for your field-service platform. Named FSM connections are confirmed per deployment, not assumed.
Postcode rules, urgency triage, call-out fees, part-P work and gas-safe routing are applied where configured.
We review representative calls and your CRM, then map the booking, triage and handoff rules your front desk uses today.
We assemble and train the agent on your pricing, your brand voice and your triage rules, then configure and validate the agreed connections.
The agent runs alongside your team on live traffic. You review representative edge cases before the agreed workflows are switched on.
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